MDA's NEW Toner Recycling Program

It is easy to return and recycle your empty cartridges after use – free of charge.


  1. Place an order with MDA for the toner cartridge you require.
  2. Install the new cartridge and place the old cartridge in the box the new cartridge came in.
  3. Place the Manufacturer's Canadian Prepaid Return Label on the front of the box as illustrated in the manufacturer's directions.


Return Options & Tips

  • Canada Post
    Place the Manufacturer's Canadian Prepaid Return Label on the box. Deposit the package in any Canada Post letter box or take it to a Canada Post retail office.

  • Interdepartmental Mail (IDM)
    If you receive Interdepartmental Mail service, you may return your package to MDA using IDM. Please note that the Manufacturer's Canadian Prepaid Return Label must be affixed to the package as per the instructions above.



  • If you have multiple cartridges to return, or if you require additional prepaid shipping labels, please visit the manufacturer's website or call the toll free number provided with the directions.


Damaged/Defective Cartridges

  • Call MDA Client Services at 204-945-0570 to obtain a Return Authorization (RA) number. Quote the authorization number on the package to be returned.
  • DO NOT return damaged/defective cartridges through the Toner Recycling Program. Cartridges returned to MDA without an RA number will be recycled and a credit will not be issued.


Remanufactured Cartridges

  • Remanufactured toner cartridges are currently unavailable at MDA.
  • If a source for remanufactured toner cartridges meeting the Canadian General Standards Board specifications can be established, MDA will communicate the availability of products through our flyer, MDA Connected.